Summary of the Office Policies
- Payment: Copays, deductibles, and coinsurance are due at the time of service. If your insurance processes your claim differently than anticipated, you will be billed for any remaining balance or refunded any overpayment.
- Cancellations and missed appointments: A $50 fee will be assessed for appointments missed or changed without at least 24 hours' notice.
- Returned checks: A $50 fee will be charged for returned checks.
- Minors: Patients under 18 must be accompanied by an adult. If an adult is not present, the appointment may need to be rescheduled and a missed-appointment fee may apply.
- Notice of Privacy Practices: Our Notice of Privacy Practices is available on our website and upon request.
- Refunds: Refunds are issued after claims for all dates of service have been finalized and are mailed by our bank.
- Itemized receipts: Itemized receipts are provided after claims process thru insurance.
Detailed Office Policy
Arrival to the office:
New Patients
All new patients are expected to arrive to the office 30 minutes prior to their scheduled appointment time. As a convenience, we have provided a new patient forms on our website to submit all information prior to your visit. If you are unable to fill out the forms prior to your visit, we ask that you arrive 60 minutes prior to your scheduled appointment time. All new patient paperwork needs to be received 24 hours prior to your appointment or you must notify the office that you are arriving early to fill out the new patient forms in the office.
Late patients
If you are running late for your appointment, we ask that you contact the office to notify of us of your delay. We will determine whether or not your appointment will need to be rescheduled. If you arrive late to your scheduled appointment, we will make an effort to accommodate you, yet we reserve the right to reschedule that appointment. A missed appointment fee will apply.
Missed appointments
If you are unable to make your scheduled appointment, we ask that you provide 24 hours notice to either cancel or change your appointment. If you do not contact the office within 24 hours of your appointment, then a $50 missed appointment fee will be assessed. This fee must be paid in order to reschedule your next appointment.
Referrals
If your insurance requires you to have a referral, the referral must be in the office prior to the appointment or you must have the referral in your hand at the time of the visit in order to be seen. If we do not have your referral at the time of the visit, your appointment will be rescheduled and a missed appointment fee will apply. We will make every effort to remind you when a referral is required, yet keep in mind that referrals are a patient responsibility and could result in rescheduling of your appointment.
Insurance and patient responsibilities
When a healthcare provider participates with a particular insurance company, they agree to a fixed price for services rendered. This fixed-price, also known as the allowed amount, is a negotiated price between the insurance company and the provider.
In order to understand the payment process in our office, it is important to understand some of the basic terminology listed below.
What is the standard fee?
The standard fee is the amount of money that a physician charges for his or her services. The standard fee applies to services not covered by health insurance and for uninsured patients.
What is the allowed amount?
When a physician signs a contract with an insurance company, they agree to accept the amount paid by the insurance company for each service. This amount of money is known as the allowed amount. The insurance company is charged the standard fee, yet the physician is only permitted to collect the allowed amount. This money can be paid by the insurance company, the patient, or both.
What is the non-allowed amount?
The difference between the standard fee and the allowed amount is known as the non-allowed amount. The non-allowed amount, which only applies when billing an insurance company, is written off by the physician. The patient is not responsible for this money. For example, if the physician’s standard fee for an office visit is $100 and the insurance allows $60, then the non-allowed amount is $40. A payment of $60 will be made by either the insurance company, the patient, or by both the insurance company and the patient depending on the contract.
Co-payment, Co-insurance, and Deductible
Having healthcare does not mean that all of your services will be paid by the health insurance company in full. As a patient with health insurance, you sign an agreement with the health insurance carrier that you will pay your provider out of pocket expenses. These out-of-pocket expenses are termed co-payment, coinsurance, and deductible.
What is a co-payment (co-pay)?
The co-payment represents the patient’s shared cost of the allowable amount for the service. For example, if the allowed amount for a service is $100 and the co-payment is $30, then the insurance company will pay $70 and the patient will pay the $30 co-pay.
Co-payments are typically higher for specialists as compared to primary care providers.
Co-payments are due at the time of service. Patients will not be seen without paying their co-payment.
What is coinsurance?
Coinsurance represents the percentage of payment that the patient is responsible for at time of service. For example, if a patient has 80% coverage for a service, they are then responsible for 20% of the allowed amount. If the allowed amount is $100, then the patient will be responsible for $20 and the insurance company will pay $80.
Coinsurance payments are due at the time of service. Patients will not be seen without paying their coinsurance.
What is a deductible?
The deductible is the amount of money that a patient must pay out of their pocket before the insurance company will make any payment for services. For example if a patient has a $1000 deductible and the insurance company allows $100 for the services rendered on that day, then the patient is responsible for $100 and $900 remains on the deductible. The insurance company will not pay any money for services applicable to the deductible until $1000 has been paid by the patient.
Deductibles are due at the time of service. Patients will not be seen without paying their deductible.
Questions regarding office policy
If you have any questions regarding our office policy feel free to contact us at (410) 560-2777 or email the office at info@timoniumfootandankle.com
Notice of Privacy Practices
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
This Notice of Privacy Practices applies to Timonium Foot and Ankle Center and describes how we may use and disclose your protected health information, your rights regarding that information, and our responsibilities for protecting your privacy.
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
- You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Contact our office to learn how to make a request.
- We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee as permitted by law.
Ask us to correct your medical record
- You can ask us to correct health information about you that you believe is incorrect or incomplete.
- We may say “no” to your request, but we will tell you why in writing within 60 days.
Request confidential communications
- You can ask us to contact you in a specific way, such as at your home, office, or cell phone, or to send mail to a different address.
- We will accommodate all reasonable requests.
Ask us to limit what we use or share
- You can ask us not to use or share certain health information for treatment, payment, or our health care operations. We are generally not required to agree to your request.
- If you pay for a health care service or item out-of-pocket in full, you can ask us not to share information about that service or item with your health insurer for the purpose of payment or our health care operations. We will agree unless a law requires us to share that information.
Get a list of those with whom we have shared information
- You can ask for an accounting of certain disclosures of your health information for the six years prior to the date of your request.
- The accounting will not include certain disclosures, including most disclosures made for treatment, payment, and health care operations and certain disclosures you asked us to make.
- We will provide one accounting in any 12-month period at no charge. We may charge a reasonable, cost-based fee for additional requests during that period.
Get a copy of this privacy notice
You can ask for a paper copy of this Notice at any time, even if you have agreed to receive it electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
- If you have given someone medical power of attorney or someone is your legal guardian or otherwise legally authorized to act for you, that person may exercise your rights and make choices about your health information.
- We will verify that the person has this authority before taking action.
File a complaint if you believe your rights have been violated
- You can complain if you believe we have violated your privacy rights by contacting our Privacy Officer using the information at the end of this Notice.
- You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.
- We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your preferences about what we share. If you have a clear preference for how we share your information in the circumstances described below, tell us what you want us to do and we will follow your instructions as required by law.
You have the right and choice to tell us whether to:
- Share information with your family, close friends, or others involved in your care or payment for your care.
- Share information in a disaster-relief situation.
If you are unable to tell us your preference, such as if you are unconscious, we may share your information if we believe doing so is in your best interest. We may also share your information when necessary to lessen a serious and imminent threat to health or safety.
Except as otherwise permitted by law, we will not use or disclose your health information without your written authorization for:
- Marketing purposes when authorization is required by law.
- Sale of your health information.
- Most uses and disclosures of psychotherapy notes.
If we ever engage in fundraising activities permitted under HIPAA, you have the right to tell us not to contact you again.
If we have substance use disorder patient records about you that are subject to 42 CFR Part 2, additional federal confidentiality protections apply. We will provide any notices and choices regarding the use of those records that are required by applicable law.
Our Uses and Disclosures
How do we typically use or share your health information?
Treat you
We can use your health information and share it with other health care professionals who are treating you.
Example: We may share relevant medical information with another physician, physical therapist, imaging facility, laboratory, pharmacy, or other health care professional involved in your care.
Run our practice
We can use and share your health information to operate our practice, improve your care, and contact you when necessary.
Example: We may use health information to manage your treatment and services, conduct quality-improvement activities, or contact you regarding your care.
Bill for your services
We can use and share your health information to bill and obtain payment from health plans and other entities.
Example: We may provide information about your treatment to your health insurance plan so that it can process and pay a claim.
How Else Can We Use or Share Your Health Information?
We are allowed or required to share your information in other ways—usually for purposes that contribute to the public good, such as public health and research. We must meet applicable legal requirements before sharing your information for these purposes.
If we maintain substance use disorder patient records about you that are subject to 42 CFR Part 2, we cannot use or disclose information from those records in civil, criminal, administrative, or legislative investigations or proceedings against you except as permitted by applicable federal law, including with your consent or pursuant to an appropriate court order and subpoena when required.
Help with public health and safety issues
We can share health information about you in certain circumstances, including:
- Preventing or controlling disease.
- Helping with product recalls.
- Reporting adverse reactions to medications.
- Reporting suspected abuse, neglect, or domestic violence as permitted or required by law.
- Preventing or reducing a serious threat to anyone's health or safety.
Conduct research
We can use or share your information for health research when the requirements of applicable law are satisfied.
Comply with the law
We will share information about you when state or federal law requires us to do so, including with the U.S. Department of Health and Human Services if it requests information to determine whether we are complying with federal privacy law.
Respond to organ and tissue donation requests
We can share health information with organ procurement organizations as permitted by law.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies, as permitted by law.
Address workers' compensation, law enforcement, and government requests
We can use or share health information about you as permitted or required by law:
- For workers' compensation claims.
- For certain law-enforcement purposes.
- With health oversight agencies for activities authorized by law.
- For certain special government functions, including military, national-security, and presidential protective services.
Respond to lawsuits and legal actions
We may disclose health information in response to a court or administrative order, subpoena, warrant, or other lawful process when the disclosure is permitted or required by applicable federal and Maryland law.
Maryland Medical Record Privacy
In addition to federal HIPAA protections, Maryland law provides protections for the confidentiality of medical records.
We maintain the confidentiality of patient medical records and disclose medical information only as authorized or required by applicable Maryland and federal law.
When Maryland law provides greater privacy protection than federal law, we will follow the applicable Maryland requirements.
Our Responsibilities
- We are required by law to maintain the privacy and security of your protected health information.
- We will notify you as required by law if a breach occurs that may have compromised the privacy or security of your information.
- We must follow the duties and privacy practices described in this Notice and make a copy available to you.
- We will not use or share your information other than as described in this Notice unless you authorize us to do so in writing or another use or disclosure is permitted or required by law.
- If you give us written authorization, you may revoke that authorization as permitted by law by notifying us in writing.
Changes to the Terms of This Notice
We may change the terms of this Notice, and the changes may apply to all health information we maintain about you.
If we make material changes, the revised Notice will be available in our office, upon request, and on our website.
Questions or Complaints
If you have questions about this Notice, would like additional information about our privacy practices, or believe your privacy rights have been violated, please contact:
Timonium Foot and Ankle Center
Privacy Officer
9622 Deereco Road
Timonium, MD 21093
Phone: (410) 560-2777
Email: info@timoniumfootandankle.com
You may also file a complaint with:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
We will not retaliate against you for filing a complaint.
Effective Date: August 2026
Website Privacy Policy
Last Updated: August 2026
Timonium Foot and Ankle Center respects your privacy and is committed to protecting information collected through this website. This Website Privacy Policy explains what information may be collected when you visit or interact with our website and how that information may be used.
This policy applies to information collected through our public website. It is separate from our Notice of Privacy Practices, which explains how Timonium Foot and Ankle Center uses and protects your protected health information under HIPAA and other applicable laws.
Information You Provide to Us
You may choose to provide information to us when you contact our office, send us an email, or submit an appointment request or other website form. Depending on how you contact us, this information may include your name, contact information, and information you choose to provide in your message.
Information submitted for purposes of obtaining healthcare or communicating with our practice about your care is handled in accordance with applicable privacy requirements and our Notice of Privacy Practices.
Please do not use general website or email communications for medical emergencies. If you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically. This may include information about your browser and device, pages visited, how you arrived at the website, and how you interact with the site.
We use this information to maintain the website, understand how it is being used, and improve its performance and usefulness.
Google Analytics
We use Google Analytics 4 (GA4) for basic website analytics. Google Analytics helps us understand website traffic, how visitors find our website, which pages are viewed, and general patterns of website use.
We do not intentionally send names, email addresses, information entered into appointment forms, medical information, or other patient-entered information to Google Analytics. We do not use Google Analytics for advertising or remarketing purposes.
YouTube Videos
Some pages on our website contain videos embedded from YouTube, a service provided by Google. When you view or interact with an embedded YouTube video, Google or YouTube may receive technical information about your device and your interaction with the video and may use cookies or similar technologies in accordance with their own privacy practices.
How We Use Information
Information collected through the website may be used to:
- Operate, maintain, and secure the website.
- Respond to communications and appointment requests.
- Provide information or services you request.
- Understand website traffic and general usage patterns.
- Improve the content, functionality, and performance of the website.
- Comply with applicable legal and regulatory requirements.
We do not sell personal information collected through this website.
How Information May Be Shared
We may share information with service providers that help us operate and maintain our website and related services, as appropriate for the services they provide.
We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, or security of Timonium Foot and Ankle Center, our patients, website visitors, or others.
Information constituting protected health information is subject to our Notice of Privacy Practices and applicable healthcare privacy laws.
Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. Timonium Foot and Ankle Center does not control the privacy practices of those third parties. We encourage you to review their privacy policies when visiting their websites or using their services.
Protecting Your Information
We take reasonable administrative and technical measures to protect information collected through our website. However, no website, electronic communication, or method of electronic storage can be guaranteed to be completely secure.
Children's Privacy
This website provides information about our practice and foot and ankle care to the general public. We do not knowingly use this website to collect personal information directly from children for marketing or advertising purposes.
Parents or legal guardians should provide information on behalf of minors when communicating with our practice.
Your Privacy Choices
You may control or delete cookies through your browser settings. Depending on your browser, you may also be able to limit certain website tracking technologies.
You may contact us if you have questions about personal information you have provided through this website or about our website privacy practices.
Notice of Privacy Practices
This Website Privacy Policy does not replace our HIPAA Notice of Privacy Practices.
Our Notice of Privacy Practices explains how Timonium Foot and Ankle Center may use and disclose protected health information, your rights regarding that information, and our responsibilities under HIPAA and other applicable healthcare privacy laws.
The Notice of Privacy Practices is available on this website and from our office upon request.
Changes to This Policy
We may update this Website Privacy Policy as our website, technology, or privacy practices change. The date at the top of this policy indicates when it was most recently updated.
Contact Us
If you have questions about this Website Privacy Policy or our website privacy practices, please contact:
Timonium Foot and Ankle Center
9622 Deereco Road
Timonium, MD 21093
Phone: (410) 560-2777
Email: info@timoniumfootandankle.com
Cookie Policy
Last Updated: August 2026
What Cookies Are
Cookies are small files stored on your device when you visit a website. Cookies and similar technologies may be used to make a website function properly and to understand how it is used.
Cookies and Technologies We Use
This website may use cookies and similar technologies for essential website functions, basic website analytics, and embedded content.
Essential Website Technologies
Our website is built using Webflow. Webflow and related technologies may use cookies or similar technologies necessary for the website to function properly and securely.
Blocking these technologies through your browser may cause some parts of the website to function incorrectly.
Google Analytics
We use Google Analytics 4 (GA4) for basic website analytics, such as understanding website traffic, how visitors find our website, and which pages are viewed.
We do not use Google Analytics for advertising or remarketing purposes and do not intentionally send names, email addresses, medical information, appointment-form information, or other patient-entered information to Google Analytics.
YouTube
Some pages contain embedded YouTube videos. When you view or interact with an embedded video, YouTube or Google may receive information about your device and your interaction with the video and may use cookies or similar technologies in accordance with their own privacy practices.
Advertising and Health Information
We do not currently use advertising or remarketing pixels to track visitors across websites.
We recognize that visits to a healthcare website can involve sensitive information. We do not intentionally use analytics or advertising technologies to collect information patients enter into appointment request forms or other areas intended for communicating health information to our practice.
Managing Cookies
You can manage or delete cookies through your browser's privacy or security settings. Most browsers allow you to view stored cookies, delete cookies, and limit or block new cookies.
Blocking certain cookies or technologies may affect the operation of some website features, including embedded content.
For more information about how information collected through this website is handled, please see the Website Privacy Policy above. Information related to your healthcare is addressed separately in our Notice of Privacy Practices.
Changes to This Policy
We may update this Cookie Policy when the technologies used on our website or our privacy practices change.
Contact Us
If you have questions about this Cookie Policy, please contact:
Timonium Foot and Ankle Center
9622 Deereco Road
Timonium, MD 21093
Phone: (410) 560-2777
Email: info@timoniumfootandankle.com
Terms of Use
Last Updated: August 2026
Welcome to the website of Timonium Foot and Ankle Center. By accessing or using this website, you agree to these Terms of Use. If you do not agree with these terms, please do not use the website.
Medical Information and Disclaimer
The information provided on this website is for general educational and informational purposes only. It is not intended to provide medical advice and should not be used as a substitute for evaluation, diagnosis, or treatment by a qualified healthcare professional.
Information on this website should not be used to diagnose or treat a medical condition or to delay seeking professional medical care.
Individual conditions and treatment results vary. Descriptions of treatments, procedures, patient experiences, testimonials, images, or outcomes on this website do not guarantee or predict the results that any particular patient will experience.
No Doctor-Patient Relationship
Use of this website, including reading its content, watching videos, contacting the practice, or submitting an appointment request, does not by itself establish a doctor-patient relationship with Timonium Foot and Ankle Center or any of its healthcare providers.
A doctor-patient relationship is established only through an appropriate professional relationship between a patient and one of our healthcare providers.
Medical Emergencies
This website is not intended for medical emergencies or urgent medical communications.
If you believe you are experiencing a medical emergency, call 911 or seek appropriate emergency medical care.
Appointment Requests and Electronic Communications
Submitting an appointment request through this website does not guarantee an appointment or establish medical care. A member of our office will contact you as appropriate to schedule or confirm your appointment.
Electronic communications may not be reviewed immediately. Do not use general website forms or email for emergencies or other time-sensitive medical concerns.
Accuracy of Website Information
We make reasonable efforts to provide accurate and current information. However, medical knowledge, treatment recommendations, insurance information, office policies, and other information may change over time.
We do not guarantee that all information on this website will always be complete, accurate, or current. Website content may be changed or updated at any time without notice.
Use of Website Content
Unless otherwise indicated, the text, graphics, photographs, videos, logos, design elements, and other original content on this website are owned by or licensed to Timonium Foot and Ankle Center and are protected by applicable intellectual property laws.
You may view and use website content for your personal, noncommercial informational purposes. You may not reproduce, distribute, modify, republish, or commercially exploit our original website content without permission, except as otherwise permitted by law.
Third-Party Links and Services
This website may contain links to or embedded content from third-party websites and services.
These links are provided for convenience and informational purposes. Timonium Foot and Ankle Center does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
The inclusion of a third-party link does not necessarily constitute an endorsement of that website, service, organization, or its content.
Privacy
Use of this website is also subject to our Website Privacy Policy and Cookie Policy.
Information related to your healthcare and protected health information is addressed separately in our Notice of Privacy Practices.
Limitation of Liability
To the fullest extent permitted by applicable law, Timonium Foot and Ankle Center and its healthcare providers, employees, and representatives are not responsible for damages arising from reliance on general information provided through this website or from the use of, or inability to use, the website.
Nothing in these Terms of Use is intended to limit any rights or remedies that cannot legally be limited under applicable law.
Nondiscrimination and Accessibility
Timonium Foot and Ankle Center is committed to providing appropriate access to its services without unlawful discrimination and to making our website accessible and usable for all visitors, including individuals with disabilities.
If you experience difficulty accessing any part of this website or need assistance obtaining information or using a website feature, please contact our office at (410) 560-2777 or info@timoniumfootandankle.com. We will make reasonable efforts to provide the information or assistance you need through an accessible alternative.
We welcome feedback regarding the accessibility of our website and will make reasonable efforts to address accessibility concerns.
Changes to These Terms
We may update these Terms of Use from time to time. Changes will be posted on this website, and the date above will indicate when the Terms were most recently updated.
Contact Us
Questions regarding these Terms of Use may be directed to:
Timonium Foot and Ankle Center
9622 Deereco Road
Timonium, MD 21093
Phone: (410) 560-2777
Email: info@timoniumfootandankle.com